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Virtual Visit Policies

Primary care, wherever you are

We acknowledge that primary care must be accessible to all Ontarians and that the nature of primary care delivery within the province is broad and varied. Since the COVID-19 pandemic, Ontario’s Ministry of Health has instituted policy that allows clinicians billing OHIP to use multiple modalities to deliver care.

Virtual primary care is a way to connect with your primary care provider (such as a family doctor, nurse or social worker) using phone, video or secure messaging instead of meeting with them in person.


Your provider will decide if your appointment is a clinically appropriate use of telephone/video as not all situations are suitable for virtual care


When you book a visit with one of our physicians or Family Health Team providers, we will determine with you if the visit can be conducted virtually.


You will be asked if you consent to a visit in this way. This includes agreement to the following:

Description

  • We use video and/or audio technology so we can see and hear each other.

  • We recommend you be in a quiet place for your virtual visit so that others cannot overhear the session, unless you want to include others in your visit. If so, please tell us who is with you.

  • You will be asked for details of what is happening and your health history – these questions may be very personal and sensitive.

  • Details of your virtual visit will be recorded in your health record just like in an in-person visit.

  • We will not make a recording of the virtual visit. We ask that you not record the visit either.

Limits

  • Virtual visits are not appropriate for emergencies – please call 9-1-1.

  • In the event of a crisis situation, there must be a safety plan that includes at least one emergency contact on record, and your provider must be aware of the location of the Emergency Department closest to me.

  • We may not be able to have a virtual visit with you if we need to conduct a physical examination.

Privacy

  • We have taken appropriate steps to preserve your privacy.

  • However, we cannot provide you with the same guarantee of security and confidentiality as if you were seen in person.

  • Our providers who are conducting the virtual visit may be working from home – they will also try to find a quiet place away from others in their household.

  • We use a platform that is encrypted and meets privacy standards for the delivery of health care services.

  • We recommend using a secure internet connection rather than public/free wifi.

Risks

  • It is possible there could be a problem with the technology and your session could be cut short or interrupted; Your provider may contact you on the primary phone number on record to reach you to restart or reschedule the visit.

  • The quality of the video or audio may not be good enough for a health care provider to assist you virtually or could negatively impact the quality of the care you receive.


Please contact our office if you have any questions or speak with your provider.

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Doctor's Clinic

366 Main Street North - Suite 201
Brampton, ON

Family Health Team

366 Main Street North - Suite 203

36 Vodden St East - Suite 307

Brampton, ON

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Queen Square Family Health Team operates on the Treaty Lands and Territory of the Mississaugas of the Credit First Nation. We acknowledge the territory of the Anishinabek, Huron-Wendat, Haudenosaunee and Ojibway/Chippewa peoples; the land that is home to the Metisl and most recently, the territory of the Mississaugas of the Credit First Nation who are direct descendants of the Mississaugas of the Credit. We are grateful to have the opportunity to work with and serve the people who inhabit this land, and by doing so, give our respect to its first inhabitants.

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